Published: 14 April 2023  (Updated: 14 April 2023)

CTSI Guidance for Online Sellers

Guidance for online businesses from the Chartered Trading Standards Institute.

Business Companion, overseen by the Chartered Trading Standards Institute, provides information for businesses and individuals regarding trading standards and consumer protection legislation. 

Business Companion have published a guide to help enable online sellers to establish their legal obligations and to provide new businesses with an introduction to the UK consumer and trading laws.  The guide helps to clarify the legal status of a buyer and seller in order to ensure that obligations are met, and consumer rights are observed.  

Access the resources including the PDF guidance and assessment flowchart here.

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