Security Message from PackUK

CTPA would like to inform members of the following security message issued by PackUK: 

PackUK is aware that some producers have received fraudulent Notices of Liability (NoL) that appear to be from PackUK. These scam emails request payment via a link and claim that PackUK is issuing a recalculated NoL.

How to Protect Yourself

Please note the following important information:

• PackUK will never send producers a payment link via email.
• Be mindful that scammers may attempt to contact you via telephone or letter to perpetuate fraud.
• All NoLs are only issued through the Report Packaging Data (RPD) portal, which is the official government system.
• When making payments, you must only interact with and pay through the RPD portal.
• PackUK is not issuing recalculations at this stage of the EPR process. Any legitimate recalculations will result in a new NoL being issued.

What You Should Do

To view your NoL, please log into your RPD account directly. Do not click on any links in unsolicited emails claiming to be from PackUK.

Producers should remain particularly vigilant during periods of peak activity, such as when NoLs are being issued. Please also be aware that scammers may attempt to contact you by phone or letter.

Reporting Concerns

If you wish to check the validity of any communications, or believe you may have been a victim of a scam or attempted scam, please contact the EPR support desk by emailing [email protected].