Published: 24 June 2024  (Updated: 09 July 2024)

What Should you Investigate for UEs or SUEs?

When a consumer contacts a Responsible Person (RP) to alert of an adverse effect that possibly occurred after the use of the cosmetic product, this must be investigated. Specific key words and reported symptoms can help the RP to understand whether the adverse event is an Undesirable Effect (UE) or a Serious Undesirable Effect (SUE).  Do you want to have a better understanding of how to investigate possible adverse effects when your company is contacted by a consumer?

If you want to learn more about cosmetovigilance, CTPA has got a great e-learning on Cosmetovigilance. This e-learning provides

  • a comprehensive training on cosmetovigilance and companies’ related obligations;
  • an overview of company’s recording and reporting obligations in the UK and the EU;
  • a focus on how to perform the causality assessment. 

The e-learning is available for free to members of CTPA; non-members of the Association can access the training for a payable fee of 75£+VAT.

After taking this e-learning, we advise companies to sign up for the annual webinar presenting case studies on how to perform the causality assessment. The webinar is interactive, allowing active participation for attendees via practical examples. Please visit the CTPA events page to check the next upcoming webinar. 

The next session is scheduled for 9 July 2024 at 14.30-15.30. To register, please click here. The webinar is free for members of CTPA; non-members of the Association who completed the Cosmetovigilance e-learning can also access the webinar for free.


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